Global Returns — Order Returns Management
Workflow and analytics system for managing order returns at scale for a multi-national clothing retailer.
Overview
A returns-management system supporting Boohoo's order returns operations, built as part of an augmented engineering engagement through Softoo.
The Business Problem
Managing returns across a large-scale clothing retailer requires clear workflow states, reliable querying across high volumes of return records, and visibility into returns activity for operational teams.
The Solution
Built out workflow setup for the returns process, developed system querying capabilities, and deployed analytics to give operational teams visibility into returns activity.
Our Contribution
Worked extensively on return operations, workflow setup, system querying, and deployment of returns analytics, while also supporting frontend hiring and overseeing frontend workloads for the team.
Key Functionality
- Returns workflow state management
- Query tooling for high-volume return records
- Operational analytics for returns activity
Project Gallery
Outcome metrics for this engagement are available on request.
Building something similar?
Tell us about your project and we'll help define the next steps.